Orders
When will my order ship?
We usually process orders within a few business days. For pre-sale, processing time is estimated to be 38 days. You’ll receive a confirmation email once your order is on its way.
Can I change or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll try to help.
Shipping
Can I return my order?
Yes. If something isn’t right, you can return your item within the return period as long as it’s unworn and in original condition.
How do I start a return?
Contact us and we’ll guide you through the process.
Returns
Where do you ship?
We currently ship to selected countries. Shipping options will be shown at checkout based on your location.
How long does shipping take?
Delivery times depend on your location, but you’ll always see an estimate at checkout.
Sizing
How do I know my size?
Each product page includes a size guide. If you’re between sizes, we usually recommend choosing based on how you like your clothes to fit – more relaxed or more fitted.
What if I’m unsure?
Reach out to us anytime. We’re happy to help you choose.
Care
How should I care for my pieces?
We recommend following the care instructions on each label to keep your pieces in the best condition for as long as possible. The complete care guide is on the website.
Restocks
Will sold-out items come back?
Some pieces may be restocked, but many are limited. If something is gone, it may not return.
Contact
How can I reach you?
You can contact us anytime via email (info@islaaslowwear.com) or social media. We’ll get back to you as soon as we can.